Terms of use

These Terms and Conditions govern your use of the Happy's Vet website and your interactions with Happy's Vet ("we," "our," or "us"). By using this website or submitting a request through it, you agree to these terms. If you do not agree, please do not use the site.

1. Not veterinary advice

The information on this website is provided for general educational purposes only. It is not veterinary medical advice and is not a substitute for examination, diagnosis, or treatment by a licensed veterinarian who has seen your pet.

Never delay seeking veterinary care, or disregard advice you have received from a veterinarian, because of something you have read on this website. If you are worried about your pet's health, contact us or another veterinary provider directly.

2. We are not an emergency service

Happy's Vet is a mobile veterinary hospital operating during scheduled business hours. We are not a 24-hour emergency facility. If your pet is experiencing a medical emergency, contact an emergency veterinary hospital immediately or go directly to one. Please see our Emergency Clinics page for local options.

Submitting a form on this website does not initiate emergency care and should never be relied upon in an urgent situation.

3. Appointment requests

Requests submitted through this website are requests, not confirmed bookings. An appointment is only scheduled once a member of our team has contacted you and confirmed a date and time.

We aim to respond to requests during business hours, Monday to Friday. Response times may vary depending on demand and our schedule on a given day.

4. Service area

Happy's Vet serves Jacksonville, Florida and surrounding communities in St. Johns County and the wider area. Availability in any given location depends on our route and schedule, and we cannot guarantee service to every address within or near our stated area. If you are unsure whether we can reach you, please contact us before making arrangements.

5. Wellness plans and memberships

Our wellness plans, Bright Beginnings plans, and the Happy Smile Club are monthly membership programs. They are not pet insurance and do not function as insurance products.

Plan inclusions, exclusions, pricing, discounts, and any applicable terms are provided at the time of enrollment, and enrollment is completed directly with our team rather than automatically through this website. Prices shown on this site are current at the time of publication and may change.

Discounts described on this site apply only to eligible services and medications; certain drugs and services are excluded. Full details are provided at enrollment.

6. Clinical judgment

Whether a particular service, procedure, or appointment format is appropriate for your pet is a clinical decision made by the attending veterinarian. We may decline to provide, or recommend against, a service where we do not believe it is safe or appropriate in a mobile setting, and may refer you to a full-service or specialist hospital instead.

7. Payment

Payment terms, accepted methods, and any deposit or cancellation requirements are communicated at the time of booking or enrollment. Fees for services not included in a membership are payable as arranged with our team.

8. Communications

By providing your contact details, you agree that we may contact you about your requests, appointments, and your pet's care. SMS communications are governed separately by our SMS Communications terms, and you may opt out of text messages at any time by replying STOP.

9. Your responsibilities

When using this website and our services, you agree to provide accurate information about yourself and your pet, including relevant medical history and current medications; to ensure a safe, accessible environment for our team at your property; and to inform us of any history of aggression or behavioral concerns so we can plan the visit safely.

10. Intellectual property

All content on this website — including text, graphics, logos, and images — is the property of Happy's Vet or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.

11. Third-party links

This website may link to third-party websites, including emergency veterinary hospitals. Those sites are independent of Happy's Vet, and we are not responsible for their content, availability, practices, or the services they provide. Listing a third party is not an endorsement or a guarantee of their services.

12. Limitation of liability

To the fullest extent permitted by law, Happy's Vet is not liable for any indirect, incidental, or consequential damages arising from your use of this website or reliance on its content. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded.

13. Changes to these terms

We may update these Terms and Conditions from time to time. Changes take effect when posted to this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

14. Governing law

These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles.

15. Contact us

If you have questions about these Terms and Conditions, please contact us:

Happy's Vet
Phone: (904) 770-5326
Email: HappySquad@HappysVet.com