Privacy Policy for Happy’s Vet
At Happy’s Vet, your privacy and the security of your personal information are our top priorities. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, including when we communicate with you via text messages or phone calls. Phone numbers, email addresses, and SMS content will not be sold, rented, or shared with third-party affiliates for marketing purposes under any circumstances. By using our services, you agree to the practices described in this policy.
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Introduction
Happy’s Vet (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website, services, and communication channels, including SMS text messaging.
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Types of Personal Information We Collect
We may collect the following types of personal information from you:
-Name
-Financial information for account payment
-Phone number
-Email address
-Physical address
-Pet information (name, breed, age, medical history)
-Any other information you choose to provide when contacting us -
How Information is Collected
We collect personal information in several ways, including but not limited to:
– When you fill out forms on our website
– When you contact us via phone, email, or SMS
– When you engage with our services in person or virtually
– From third-party service providers with your consent (such as your previous veterinary clinic) -
How We Use Your Personal Information
We collect this information for the purpose of providing veterinary advice and medical services for your pet, to improve client experience, and for routine marketing of services that we offer and recommend for the benefit your pet.
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Purpose of Data Collection
We collect and use your personal information to:
– Provide veterinary services and related care for your pets
– Schedule appointments and send reminders
– Communicate with you via text messages, phone calls, and emails regarding your pet’s health or treatment
– Process payments and manage billing
– Improve our services and customer experience
– Notify you about changes to our services or policies -
Third Parties
Personal information such as contact information, pet health information may be shared with third parties such as pharmacies, referral clinics, crematorium facilities in order to provide routine veterinary services to your pet.
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Data Security Measures
We take reasonable measures to protect your personal information from unauthorized access,
misuse, or disclosure. We use secure systems to store and transmit data and employ
safeguards such as encryption, firewalls, and secure server connections to protect your
information. -
Data Sharing
Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances. We do not sell or share your personal information, including your phone number, for marketing or SMS purposes with third parties. However, we may share your data:
– With service providers that assist us in operating our business (e.g., payment processors) under strict confidentiality agreements.
– If required by law or to protect our legal rights. -
User Rights
You have the following rights concerning your personal information:
– The right to access your personal information
– The right to request corrections to any inaccurate or incomplete information
– The right to request the deletion of your personal information, subject to legal and contractual limitations
– The right to opt out of SMS text messaging at any time by replying “STOP” to any text message or contacting us directly. -
Consent for SMS Communications
Upon granting consent to receive SMS communications from Happy’s Vet, rest assured that your phone number and consent will remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you.
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Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Happy’s Vet
Phone: (904) 770-5326