Privacy Policy for Happy’s Vet

At Happy’s Vet, your privacy and the security of your personal information are our top priorities. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, including when we communicate with you via text messages or phone calls. By using our services, you agree to the practices described in this policy.

1. Introduction

   Happy’s Vet (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website, services, and communication channels, including SMS text messaging.

2. Types of Information Collected

   We may collect the following types of personal information from you:
   -Name
   -Phone number
   -Email address
   -Physical address
   -Pet information (name, breed, age, medical history)
   -Any other information you choose to provide when contacting us

3. How Information is Collected

   We collect personal information in several ways, including but not limited to:
   – When you fill out forms on our website
   – When you contact us via phone, email, or SMS
   – When you engage with our services in person or virtually
   – From third-party service providers with your consent (such as your previous veterinary clinic)

4. Purpose of Data Collection

   We collect and use your personal information to:
   – Provide veterinary services and related care for your pets
   – Schedule appointments and send reminders
   – Communicate with you via text messages, phone calls, and emails regarding your pet’s health or treatment
   – Process payments and manage billing
   – Improve our services and customer experience
   – Notify you about changes to our services or policies

5. Data Security Measures

   We take reasonable measures to protect your personal information from unauthorized access,
   misuse, or disclosure. We use secure systems to store and transmit data and employ
   safeguards such as encryption, firewalls, and secure server connections to protect your
   information.

6. Data Sharing

   Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.  We do not sell or share your personal information, including your phone number, for marketing or SMS purposes with third parties. However, we may share your data:
   – With service providers that assist us in operating our business (e.g., payment processors) under strict confidentiality agreements.
   – If required by law or to protect our legal rights.

7. User Rights

   You have the following rights concerning your personal information:
   – The right to access your personal information
   – The right to request corrections to any inaccurate or incomplete information
   – The right to request the deletion of your personal information, subject to legal and contractual limitations
   – The right to opt out of SMS text messaging at any time by replying “STOP” to any text message or contacting us directly.

8. Contact Information

   If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
   Happy’s Vet
   Phone: (904) 770-5326